Alladdin

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Alladdin

Get help with Alladdin

Most questions have an answer in our guides. If yours does not, write to the team and tell us what you were trying to do.

Write to the team

Use the contact form and give us enough detail to answer on the first reply.

  • Your company name

    So we find the right account.

  • What you expected and what happened

    For example the invoice number or the screen you were on.

  • Never send passwords

    We do not need them and will never ask for them.

Support channels for Morocco are being set up

Chat, phone support and response times for the Moroccan launch are not decided yet. Until they are, the contact form is the way to reach us, and we will list every channel here when it opens.

Tax questions go to your accountant

We explain how Alladdin handles invoices, TVA and the books. Which rate, mention or declaration applies to your business is for your accountant to confirm.

Before you write

I am not a customer yet. Who can answer my questions?

Book a demo and we walk you through Alladdin with your questions in mind, or start free and try it yourself.

Can you set up my account for me?

Tell us what you need in the contact form and we will help you with setup and with importing your contacts, products and invoices.

How do I import my existing data?

See moving to Alladdin for what can be imported from Excel or CSV and how.

My accountant needs access. What do I do?

Invite them as a user and choose what they can see and change. See users and permissions.

Still stuck?

Send us a message with the details and we come back to you.